Refund policy

**Return Policy **

Thank you for shopping with us at MycoTonics.uk.  We strive to provide you with high-quality products and an excellent shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

**Return Eligibility:**

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- The return must be initiated within 14 days from the date of purchase.

**How to Initiate a Return:**

To initiate a return, please follow these steps:

1. Head to our Contact Us page 
2. Drop us a message with your name, order number, and the name of the product you want to return.
3. We will provide you with a return address to post the item back to.

**Return Shipping:**

Customers are responsible for the cost of return shipping, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

**Refunds:**

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

**Exchanges:**

If you need to exchange an item, please initiate a return for the original item and place a new order for the replacement.

**Damaged or Defective Items:**

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

**Contact Information:**

If you have any questions or concerns about our return policy, please contact our customer support team at hello@mycotonics.uk and we will be happy to help.

Thank you for choosing to shop with us here at MycoTonics. We appreciate your business!